Refund and Returns Policy – Norbert Brakonier

Effective Date: September 1, 2026

Norbert Brakonier Spaces and Furniture S.A. (“we,” “us,” or “our”) operates the website norbertbrakoniersf.com (the “Site”). We take pride in the quality and craftsmanship of our compact small organizer racks and home furniture solutions. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue through a structured return and exchange process.

By purchasing products from our Site, you agree to the terms outlined in this Return and Refund Policy. Please read these terms carefully before placing an order.

1. Absolute Prohibition of “Refund-Only” Requests (Strict Return Required)

At Norbert Brakonier Spaces and Furniture S.A., we maintain a strict policy regarding product returns and monetary compensation. Under no circumstances do we permit or process a “refund-only” transaction.

To qualify for any monetary refund, store credit, or item exchange, the physical product must be returned to our designated facility in Luxembourg. We do not issue refunds to customers who wish to retain the product, regardless of the reason cited. If you cannot or do not return the physical item to us, no refund or credit will be granted.

2. Return Eligibility and Timeframe

We offer a 30-day return window from the date you receive your package. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or an exchange.

To be eligible for a successful return, your item must meet the following criteria:

Condition: The product must be completely unused, unwashed, and in the exact same condition that you received it. It must be free from scratches, dents, or signs of assembly.
Packaging: The item must be securely packed in its original, undamaged manufacturer packaging, including all protective foam, styrofoam layers, and cardboard inserts.
Included Materials: All assembly manuals, screws, hooks, tools, wall-mounting adhesives, and accessories must be included in the return package. Missing hardware will result in a deduction from your final refund or a complete rejection of the return.
Proof of Purchase: You must provide a valid receipt, invoice, or digital order confirmation number associated with your purchase on our Site.

3. Non-Returnable and Final Sale Items

Certain items are completely excluded from being returned, exchanged, or refunded. These include:

Custom or Made-to-Order Furniture: Any organizer rack, shelf, or storage unit built to custom dimensional measurements or unique material configurations specified by the customer.
Clearance and Gift Cards: Items marked clearly as “Final Sale” or promotional clearance items on the store catalog, as well as electronic gift vouchers.
Items Damaged by Customer: Products showing damage due to improper self-assembly, overloading, dropping, or general misuse after a successful delivery.

4. Step-by-Step Return Process

To initiate a physical return, you must follow our mandatory authorization protocol. Unsolicited packages sent back to our warehouse without prior approval will be rejected.

Submit a Request: Contact our customer service team by sending an explicit email to zoryn@norbertbrakoniersf.com or by calling +352 2712 5512. State your order number, the item name, and a brief explanation for the return.
Provide Evidence: You must attach clear, high-resolution photographs showing the condition of the item, its accessories, and its original packaging.
Receive Authorization: If your request meets our criteria, we will issue a Return Merchandise Authorization (RMA) number along with the official warehouse delivery address.
Pack and Ship: Securely pack the item to prevent transit damage. Clearly write your assigned RMA number on the outside of the shipping box.

5. Return Shipping Fees and Responsibilities

Unless the return is due to a verifiable manufacturing defect or a severe shipping error on our part, the customer is solely responsible for paying all return shipping costs. Shipping fees are entirely non-refundable.

We highly recommend using a trackable shipping service or purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item, and we are not liable for packages that are lost, stolen, or damaged by the courier service during transit back to Luxembourg.

6. Warehouse Inspection and Refund Process

Once your returned package arrives at our physical location, it will undergo a strict quality and compliance evaluation by our inventory team.

Inspection Timeline: The inspection process typically takes 3 to 5 business days from the date the package is delivered to our facility.
Approval Notice: We will send you an automated email notification to inform you that we have received your returned item and whether the return has been approved or rejected based on its condition.
Processing Approved Refunds: If the item passes inspection, your refund will be processed immediately. The monetary amount will be automatically applied back to your original method of payment (e.g., credit card, debit card, or third-party payment gateway).
Refund Timeline: Depending on your banking institution or credit card issuer, it may take 5 to 10 additional business days for the refunded amount to officially post to your financial statement.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is broken, defective, or structurally compromised due to manufacturing or carrier transit errors, you must report the issue within 48 hours of delivery.

Reporting Process: Email zoryn@norbertbrakoniersf.com immediately with your order details and attach explicit photos or videos showing the defect or transport damage.
Resolution: If the damage is verified, we will arrange for a replacement item to be sent to you, or process a full refund. However, our rule still applies: you must return the defective item to our warehouse using a prepaid shipping label provided by us before a replacement or refund is finalized. We do not provide compensation if you keep the defective product.

8. Product Exchanges

We only replace items if they are defective or damaged upon initial delivery. If you wish to exchange an item for a different color, size, or an entirely different category of mini home shelf, you must treat the transaction as a standard return.

You must return the original item for a full refund (following the instructions in Section 4) and subsequently place a brand-new order for the desired alternative product on norbertbrakoniersf.com.

9. Contact Information

For all questions regarding returns, packaging guidelines, or to check the status of an ongoing inspection, please contact us directly:

Company Name: Norbert Brakonier Spaces and Furniture S.A.
Returns Department Address: 16A Rue Gabriel Lippmann, L-1943 Luxembourg
Contact Email: zoryn@norbertbrakoniersf.com
Telephone Support: +352 2712 5512