Shipping Policy – Norbert Brakonier

Effective Date: September 1, 2026

Welcome to norbertbrakoniersf.com (the “Site”), operated by Norbert Brakonier Spaces and Furniture S.A. (“we,” “us,” or “our”). We are dedicated to providing high-quality, compact small organizer racks and furniture solutions designed to optimize your living space.

This Shipping Policy outlines our shipping practices, processing timelines, delivery rates, and terms and conditions. By placing an order on our Site, you acknowledge and agree to the terms specified below. Please review this document carefully before finalizing your purchase.

1. Order Processing Time

All orders placed on our website are subject to a processing period before shipment.

Standard Processing Window: Most standard items, such as our bathroom shelves, towel racks, and best-selling mini home shelves, are processed and prepared for transit within 1 to 3 business days (excluding weekends and public holidays in Luxembourg).
High-Volume Exceptions: During peak shopping seasons, promotional events, or immediately following new product launches, order verification and packing may take up to 5 business days.
Order Cut-Off Time: Orders placed after 15:00 (GMT+1) on Friday, or anytime during Saturday and Sunday, will begin processing on the following Monday morning.
Custom Orders: If you purchase a made-to-order item or a product requiring specialized dimensional customization, the required production time will be specified on the product page and added to the standard processing timeline.

You will receive an automated email confirmation as soon as your order is successfully placed, followed by a separate notification containing shipping details once your package leaves our facility.

2. Shipping Destinations

Norbert Brakonier Spaces and Furniture S.A. operates its central logistics warehouse out of Luxembourg. We primarily ship to domestic addresses and international locations across the globe.

Domestic Shipping: Full coverage across Luxembourg.
European Union (EU) Shipping: We ship to all member states of the European Union, including but not limited to Germany, France, Belgium, the Netherlands, Italy, Spain, and Austria.
International Shipping: We provide delivery services to select international destinations outside the EU, including the United Kingdom, Switzerland, North America, and parts of Asia.

Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or military bases. A complete physical residential or commercial street address is strictly required at checkout to guarantee successful delivery by our courier partners.

3. Shipping Methods, Estimated Delivery Times, and Rates

We partner with reliable courier networks—including DHL, DPD, UPS, and local postal systems—to ensure your organizer racks arrive safely and efficiently. Shipping rates are calculated dynamically at checkout based on the total weight, dimensions, and destination country of your package.

The table below provides general guidelines for our standard delivery zones:

Shipping Destination	Shipping Method	Estimated Delivery Time	Base Shipping Rate
Luxembourg (Domestic)	Standard Ground	2 – 4 Business Days	€4.99 (Free over €50)
European Union (EU)	Cross-Border Ground	3 – 7 Business Days	€9.99 (Free over €100)
Non-EU Europe	International Standard	5 – 10 Business Days	€14.99
International (Rest of World)	International Express	7 – 14 Business Days	Calculated at Checkout

Note: Delivery windows are estimates provided directly by the transport carriers. Actual delivery dates may vary slightly due to local courier logistics, regional distribution bottlenecks, or peak holiday volumes.

4. Tracking Your Shipment

Transparency is integral to our service. Once your package has been packed, labeled, and handed over to our courier partner, we will send an automated Shipping Confirmation Email to the email address registered with your order.

This email will contain a unique tracking number and a direct digital hyperlink to the carrier’s live tracking portal. Please allow 24 to 48 hours for the tracking status to update on the carrier’s website, as initial package scans can sometimes face system delays.

If you do not receive a tracking number within 4 business days of placing your order, please reach out directly to our support desk at zoryn@norbertbrakoniersf.com with your order number.

5. Customs, Duties, and Import Taxes

For customers purchasing from locations outside the European Union, your shipment may be subject to local import duties, customs tariffs, value-added taxes (VAT), or brokerage fees administered by your destination country’s customs authority.

Customer Responsibility: All additional customs charges, clearance fees, and local import taxes are the sole responsibility of the customer. Norbert Brakonier Spaces and Furniture S.A. does not calculate, collect, or pre-pay these fees during the checkout process on our website.
Customs Delays: Import clearance procedures vary significantly by region. Delays caused by customs spot-checks or document processing are entirely outside our operational control and are not factored into our estimated delivery timelines.
Refused Shipments: If a customer refuses to accept an international package due to unexpected import duties or taxes, the courier will return the package to our warehouse in Luxembourg. In such scenarios, the customer will be responsible for all original shipping costs, return transport fees, and any processing penalties incurred. These expenses will be deducted directly from your product refund.

6. Delivery Issues and Missing Packages

While we make every effort to ensure safe transit, delivery issues can occasionally occur. Please adhere to the following protocols if your package encounters anomalies:

Incorrect Address Details: The buyer is responsible for verifying that the shipping address entered at checkout is accurate and complete. If a package is deemed undeliverable due to an incorrect or incomplete address provided by you, you will be liable for the secondary shipping costs required to resend the package once it returns to our facility.
Marked as Delivered but Not Received: If your tracking link indicates that your order has been successfully delivered, but you cannot locate the package, please check with immediate neighbors, family members, or your property management office first. Additionally, inspect safe drop-off locations around your porch or building entrance.
Filing a Claim: If the package remains missing after 48 hours from the marked delivery timestamp, contact our support team at zoryn@norbertbrakoniersf.com. We will initiate a formal investigation claim with the respective courier service. Investigation resolutions can take between 5 to 15 business days depending on the carrier.

7. Shipping Damage and Defective Deliveries

Our compact organizer racks are constructed from sturdy materials and packed using protective cushioning to withstand transport. However, structural damage can happen during long-distance handling.

Immediate Inspection: We require you to inspect the exterior packaging and the contents of your delivery immediately upon receipt.
48-Hour Reporting Rule: If you discover that your items are scratched, bent, broken, or missing essential assembly hardware, you must report the damage within 48 hours of delivery.
Submission of Evidence: Please email zoryn@norbertbrakoniersf.com with your order details and attach clear photographs showing the external shipping box, the damaged product sections, and the shipping label.
Resolution: Once verified, we will arrange a replacement component, ship a brand-new unit, or issue a refund according to our Return and Refund Policy.

8. Order Cancellations and Modifications

Our fulfillment system is designed to pack and dispatch orders as quickly as possible to ensure fast delivery.

Before Shipment: If you need to change your delivery address or cancel an order entirely, you must notify us immediately by calling +352 2712 5512 or emailing zoryn@norbertbrakoniersf.com. We will make every effort to accommodate your request if the order has not yet been processed by our warehouse staff.
After Shipment: Once a tracking number has been generated or the package has physically departed our warehouse, the order cannot be canceled or modified. In this case, you must wait for the package to arrive, accept the delivery, and then follow our official return guidelines to ship the physical item back to our warehouse in Luxembourg.

9. Contact Information

For any questions, concerns, or immediate inquiries regarding shipping zones, freight calculations, or tracking updates, please contact our logistics administration team:

Company Name: Norbert Brakonier Spaces and Furniture S.A.
Corporate Address: 16A Rue Gabriel Lippmann, L-1943 Luxembourg
Contact Email: zoryn@norbertbrakoniersf.com
Telephone Support: +352 2712 5512